EMIRFI Shield Plating Inc. is committed to improving accessibility. We will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.
General
EMIRFI Shield Plating Inc. is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Customer Service
EMIRFI Shield Plating Inc. is committed to providing excellent customer service to everyone, including people with disabilities. When serving customers with disabilities, reasonable efforts shall be made to provide the same level of service given to other customers and service shall be provided in a manner that respects their dignity and independence. The Accessible Customer Service Policy governs how EMIRFI Shield Plating Inc. offers goods and services to people with disabilities.
Information and communications
EMIRFI Shield Plating Inc. is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.
EMIRFI Shield Plating Inc. will consult with people with disabilities to determine their information and communication needs.
Employment
EMIRFI Shield Plating Inc. will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.
Modifications to this or other policies
Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.
